There are few crucial points in successful projects, and I would say one of them is making sure project charter gets done. Project charter is a statement of the scope, objectives and participants in a project. It provides a preliminary delineation of roles and responsibilities, outlines the project objectives, identifies the main stakeholders, and defines the authority of the project manager.
Defining roles and responsibilities is one of the crucial steps in successful project management, because without carefully defined roles and responsibilities you may end up with a chaotic situation in your project. Check how I use MinJet’s MindManager to defining roles and responsibilities in my projects.